Help and Support

21 Dec 2023
Farmer's Manual
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21 Dec 2023
Booking Agent's Manual
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21 Dec 2023
Fleet Owner's Manual
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Frequently Asked Questions
How do I become an agent?
Download the Hello Tractor booking agent app and begin aggregating farmer demand! To continue earning money, you must continue to identify farmers in need of service. This may require working with farmers outside of your community.
Is there a minimum number of hectares that I need to identify in order to schedule tractor services?
Yes! You must identify at least 25 hectares of land within a 5 km radius in order to schedule service. This represents approximately 6 days worth of work for one tractor. The number of hectares required increases as you increase your radius. For example, you must identify 55 hectares of land within a 15 km radius to schedule service. You must identify 105 hectares of land within a 25 km radius (maximum) to schedule service.
What if I’m working in an area without internet or internet connectivity?
Record the information required in Hello Tractor's Booking Agent App even if there is no network. The information will be stored in the phone and uploaded when you return to an area with connectivity or when you put on your mobile data for the internet.
How does the commission payment structure work?
The booking agent receives between 5% to 10% of the gross revenue per booking.
How is the pricing structure for the tractor owners?
A one-time fee for the device and a yearly subscription for the software.
What types of loans are in scope?
Tractor and implement financing.
What types of borrowers are eligible?
Individuals (network of at least 500 farmers / 500 hectares) and Cooperatives (network of at least 500 farmers / 500 hectares).
What regions are in scope for Hello Tractor’s PAYG program?
Kenya (nationwide) and Nigeria (nationwide).
What is the tenor of the loan?
Loan tenors will range from 3-5 years.
What is the interest rate of the loan?
Interest rates will range from 10-14%, depending on borrower creditworthiness.
How long does it take to advance from loan application to final approval?
The loan process takes approximately 4-6 weeks, subject to the borrower’s ability to pre-book 500 hectares into the Hello Tractor app within a 3-week timeframe.

